FUSION AUTOMATE

Returns, Refund & Cancellation

All of our products are built to order. Physical items are 3D printed and customised according to your chosen colour, design, configuration, and personal preferences. Digital items include source code, flows, configurations, and training material delivered digitally.

Because our products are customised or prepared specifically for each customer, returns, refunds, replacements, exchanges, and cancellations are handled as set out below.

No guarantee or warranty

Unless expressly stated otherwise for a specific product, we offer no guarantee and no warranty on our physical 3D-printed products or digital products.

Products are developed, printed, configured, and/or tested in our own environment. Performance and compatibility may vary depending on your hardware, software, operating system, firmware, network, configuration, installation, and technical knowledge.

Customers are responsible for determining whether a product is suitable for their intended application and environment before placing an order.

Physical products — returns, refunds, replacements & exchanges

All physical products, including 3D-printed products, are made to order and customised for the individual customer.

Customisation may include:

  • Colour selection
  • Design and appearance
  • Size or dimensions
  • Configuration
  • Mounting or installation requirements
  • Other customer-specific preferences

Because these products are prepared specifically for each customer, we do not accept returns, replacements, or exchanges after the product has been shipped.

Refunds are also not available once the physical product has been shipped.

If you believe that you have received an item that is materially different from what you ordered, please contact us as soon as possible. Such cases may be reviewed individually.

Physical product — order cancellation

An order for a physical product may be cancelled before the product is shipped.

If you wish to cancel your order, please contact us as soon as possible using the contact details provided below.

Once the physical product has been shipped, cancellation is no longer possible, and the order will be subject to our no-return and no-refund policy.

If an eligible cancellation is approved before shipment, the applicable refund will be processed using the original payment method, subject to any applicable payment-processing charges or other deductions permitted by applicable law.

Digital products — no cancellation or refund

Digital products are non-cancellable, non-returnable, and non-refundable.

This includes, but is not limited to:

  • Source code
  • Node-RED flows
  • FUXA SCADA configurations
  • Automation projects
  • Protocol examples
  • Configuration files
  • Training materials
  • Digital guides and resources

Once a digital product order has been placed or the digital product has been delivered or made available to the customer, the order cannot be cancelled and no refund will be provided.

Digital products are developed and tested in a particular hardware and software environment. Differences in your system, hardware, firmware, software versions, libraries, configurations, network setup, or technical knowledge may affect how the product performs.

Since source files and/or digital materials are provided to you, you may modify, adapt, or update them according to your own requirements and environment.

Compatibility and technical environment

We make reasonable efforts to describe and test our products accurately. However, we cannot guarantee that a product, code, flow, configuration, or project will operate identically in every customer’s environment.

Compatibility may be affected by factors outside our control, including:

  • Different hardware
  • Different firmware versions
  • Different software versions
  • Third-party libraries or dependencies
  • Network configuration
  • PLC, sensor, controller, or device configuration
  • Changes made by the customer
  • Incorrect installation or configuration
  • Differences in the customer’s technical environment

Such compatibility issues do not automatically qualify for a refund, return, replacement, or exchange.

Customer responsibility

Before placing an order, the customer is responsible for checking:

  • Product specifications
  • Dimensions and compatibility
  • Required hardware and software
  • Supported protocols and platforms
  • System requirements
  • Colour and design selections
  • Installation requirements
  • Any other information relevant to the intended use

If you are unsure whether a product is suitable for your setup, we recommend contacting us before placing your order.

Exceptional issues

Although our standard policy does not provide returns, refunds, replacements, or exchanges after shipment, if you believe that you have received an item that is materially different from what you ordered, please contact us as soon as possible.

Any such request will be reviewed on a case-by-case basis, subject to applicable law.

Contact us

If you have any questions regarding a product, compatibility, customisation, cancellation, or this policy, please contact us.

Email: fusion.automate.service@gmail.com

WhatsApp: +91 9974477759